Privacy Policy

Welcome to Hydizo.

At Hydizo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, use our services, or contact us.

By accessing our website or using our services, you acknowledge that you have read this Privacy Policy. Where consent is required by law, we will obtain your consent through an appropriate process.

We may collect the following types of information, depending on how you interact with our website and services:

We may use the information we collect to:

• Provide and maintain our website and services.
• Create, manage, and secure user accounts.
• Process subscriptions, payments, and invoices.
• Respond to enquiries and provide customer support.
• Send important service updates and notifications.
• Improve the performance, functionality, and reliability of our services.
• Identify and prevent fraud, unauthorized access, and misuse.
• Maintain business and financial records.
• Comply with applicable laws and legal obligations.
• Send promotional communications where permitted by law.

We will process personal information for the purposes described in this Policy or for other purposes where permitted by applicable law.

We do not share personal information indiscriminately. However, we may share information with third parties when necessary to provide our services, operate our business, or comply with legal obligations.

These third parties may include:

• Hosting and cloud infrastructure providers.
• Payment gateways and payment processing providers.
• Email and communication service providers.
• Customer support and technical service providers.
• Security, monitoring, and analytics providers, where used.
• Professional advisers, including legal and accounting advisers.
• Government authorities or law enforcement agencies where disclosure is required or permitted by law.

We may also disclose information in connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.

Where appropriate, we take steps to ensure that third-party service providers protect the information they process on our behalf.

Our website may use cookies and similar technologies to maintain functionality, remember preferences, improve security, and understand how visitors interact with our services.

Depending on the technologies used, cookies may support essential website operations, performance measurement, analytics, or marketing.

You can manage cookies through your browser settings. Where required by law, we will obtain consent before using non-essential cookies or tracking technologies.

Disabling certain cookies may affect the functionality of our website.

Our stated hosting arrangement is based in India. However, certain third-party service providers may process or access information from other countries.

We will take appropriate steps to comply with applicable data protection laws and any relevant restrictions on international data transfers.

We do not claim that all information is stored exclusively in India unless this has been verified across our hosting infrastructure, backups, and third-party services.

We retain personal information only for as long as reasonably necessary to provide our services, fulfil the purposes described in this Policy, maintain business records, comply with legal obligations, resolve disputes, and protect our systems.

The retention period depends on the type of information and the purpose for which it was collected.

When information is no longer required, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.

Certain information may need to be retained for accounting, security, legal, or regulatory purposes.

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the systems involved, these measures may include access controls, authentication mechanisms, secure data transmission, monitoring, backups, and security updates.

Access to personal information should be limited to authorized individuals who need it for legitimate business purposes.

Depending on applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Raise concerns or complaints about how your information is handled.
• Exercise other rights available under applicable law.

You may also opt out of promotional communications by using the unsubscribe option provided in our messages, where available.

To exercise your privacy rights, contact us using the details provided in the Contact Us section.

We may need to verify your identity before processing your request. We will respond in accordance with applicable legal requirements. Some requests may be subject to legal exceptions or limitations.

Our website or services may contain links to third-party websites, applications, or services.

These third parties operate under their own privacy policies and terms. We are not responsible for the independent privacy practices of external services.

We encourage you to review the relevant privacy policies before sharing personal information with third-party websites or service providers.

We may send service-related communications, including account notifications, payment confirmations, invoices, security alerts, and important updates.

Where permitted by law, we may also send promotional communications about our services, features, and offers.

You may opt out of promotional communications at any time by using the unsubscribe option provided or by contacting us.

Opting out of promotional messages will not prevent us from sending essential service-related communications.

Our services are primarily intended for business and professional use.

We do not knowingly collect children's personal information in circumstances where doing so is prohibited by applicable law.

Where our services involve the processing of children's personal information, we will take the measures required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

Hydizo operates from India and may serve users in different countries.

We aim to handle personal information in accordance with applicable data protection, cybersecurity, and other relevant laws.

These may include the Digital Personal Data Protection Act, 2023, the rules and provisions applicable under that framework as they come into force, and other applicable Indian laws.

Different legal requirements may apply depending on the nature of the information, the services provided, and the location of the individuals concerned.

Where required, we will implement appropriate privacy notices, consent mechanisms, security safeguards, grievance procedures, and other necessary measures.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal obligations.

Any updates will be published on this page, together with a revised Last Updated date.

Where required by law, we will provide additional notice or obtain consent before implementing changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

We will review and respond to your enquiry in accordance with applicable law.