Terms of Service

1. Introduction and Acceptance

Welcome to Hydizo Global Solutions.

These Terms of Service (“Terms”) govern access to and use of the website operated under the Hydizo brand, including https://hydizo.com, its associated websites, digital platforms, software products, technology services, partnership programmes, venture initiatives, and related business activities.

The website and applicable Services are operated by Hydizo Global Solutions Private Limited, a company incorporated under the laws of India, having its principal business operations in Hyderabad, Telangana, India (“Hydizo”, “Company”, “we”, “us” or “our”).

These Terms apply to individuals, businesses, companies, institutional customers, software users, prospective customers, partners, resellers, distributors, technology collaborators, entrepreneurs, and other persons who access our website or engage with our Services.

By accessing our website, submitting an enquiry, registering for a Service, creating an account, purchasing a subscription, entering a partnership programme, or otherwise using our Services, you acknowledge that you have read and understood these Terms and agree to be bound by the provisions applicable to your activities.

If you do not agree to these Terms, you must discontinue the relevant use of our website or Services.

Certain products, enterprise engagements, partnerships, and venture arrangements may require additional agreements. Where such an agreement is executed between the relevant parties, its terms will govern the specific engagement to the extent of any inconsistency with these Terms.

2. Definitions

For the purposes of these Terms:

3. Scope of Hydizo's Business and Services

Hydizo operates as a technology products, infrastructure, cybersecurity, engineering, and business partnership organization.

Depending on the applicable offering, our Services may include the following categories:

4. Eligibility and Authority

You may use our Services only if you are legally capable of entering into a binding agreement under applicable law.

If you access or use the Services on behalf of a business, company, institution, or other legal entity, you represent that you have the authority to act on behalf of that entity and bind it to the applicable contractual obligations.

You must provide accurate information when registering, submitting enquiries, applying for partnerships, or entering into commercial arrangements.

Hydizo may decline an application, refuse a transaction, or restrict access where reasonably necessary to comply with applicable law, protect the Company, prevent fraud, or manage material operational or security risks.

5. Website Use and Acceptable Conduct

You agree to use the Website and Services only for lawful purposes and in accordance with these Terms.

You must not:

• Use the Website or Services for fraudulent, deceptive, unlawful, or malicious activities.
• Attempt to gain unauthorized access to any system, account, server, network, or data.
• Upload malicious software, introduce harmful code, or interfere with service integrity.
• Circumvent authentication, security controls, licensing restrictions, usage limits, or payment requirements.
• Copy, reproduce, distribute, resell, or commercially exploit the Services without appropriate authorization.
• Reverse engineer, decompile, or attempt to obtain source code or proprietary system information except where expressly permitted by applicable law.
• Use the Website to impersonate another person or misrepresent your business, identity, qualifications, or authority.
• Submit unlawful, infringing, misleading, defamatory, or unauthorized content.
• Use the Services in a manner that violates intellectual property, confidentiality, privacy, cybersecurity, or other legal rights.
• Interfere with the operation, performance, security, or availability of the Website or Services.
• Use automated access methods in violation of documented restrictions or applicable law.
• Misuse contact forms, partner applications, support channels, or business enquiries for spam or abusive communications.

Hydizo may investigate suspected violations and take proportionate action, including restricting access, suspending an account, removing content, or referring suspected unlawful conduct to the appropriate authority where legally justified.

6. Accounts, Access, and Credentials

Certain Products and Services may require account registration, authentication, or administrator approval.

You are responsible for maintaining accurate account information, safeguarding credentials, managing user permissions, and promptly reporting suspected unauthorized access.

Customers are responsible for ensuring that their employees, contractors, and other authorized users comply with the applicable terms when using their accounts.

You must not share accounts, credentials, or access permissions in a manner prohibited by the applicable Service terms.

Hydizo may implement authentication requirements, access restrictions, security controls, or verification procedures to protect accounts, information, and infrastructure.

Where access is suspended or restricted for security, legal, or contractual reasons, we will provide appropriate information where practicable and legally permissible.

7. Product-Specific Terms and Software Licensing

Products may be provided under subscription licences, limited-use licences, perpetual licences, or other licensing arrangements disclosed at the time of purchase or in a Separate Agreement.

Unless a Separate Agreement expressly provides otherwise, purchasing access to a Product does not transfer ownership of the underlying software, source code, trademarks, platform architecture, or intellectual property to the Customer.

Subject to payment of applicable fees and compliance with the relevant terms, Hydizo grants the Customer a limited, non-exclusive, non-transferable right to use the applicable Product for its intended purpose during the authorized licence or subscription period.

The Customer must not:

• Copy or redistribute the Product beyond the permissions granted.
• Resell, sublicense, or commercially exploit the Product without authorization.
• Remove proprietary notices or technical protection mechanisms.
• Use the Product to develop or provide an unauthorized competing service through misuse of proprietary materials.
• Share access with unauthorized users or exceed applicable licence limits.

Specific Product terms may establish additional restrictions, permissions, usage allowances, and licensing conditions.

8. Orders, Pricing, and Payment Terms

Certain Products and Services may require payment of subscription fees, implementation charges, consulting fees, infrastructure charges, usage-based fees, or other agreed amounts.

9. Cancellation, Refunds, and Subscription Termination

Cancellation and refund eligibility depend on the applicable Product or Service terms, order conditions, payment arrangements, and applicable law.

Unless expressly stated otherwise or required by law:

• Cancellation of a recurring subscription will prevent future renewals according to the applicable cancellation procedure.
• Cancellation does not automatically entitle a Customer to a refund of fees already paid for a commenced billing period.
• Custom development, implementation, consulting, infrastructure provisioning, and other project-based engagements may have milestone-based payment and cancellation conditions established in their Separate Agreements.
• Approved refunds will ordinarily be returned through the original payment method or another agreed lawful method.
• Any refund policy published at checkout or incorporated into a Separate Agreement will apply to the relevant purchase.

Nothing in these Terms excludes a refund, cancellation, or other right that cannot lawfully be excluded.

10. Enterprise Services and Statements of Work

Enterprise projects and customized Services may be governed by proposals, purchase orders, statements of work, service-level agreements, or master services agreements.

Such documents may specify:

• Project scope and deliverables.
• Implementation schedules and milestones.
• Customer responsibilities and dependencies.
• Fees, billing schedules, and taxes.
• Testing, acceptance, and change-control procedures.
• Intellectual property ownership and licensing.
• Confidentiality and data protection.
• Support, maintenance, and service-level commitments.
• Warranties, liability allocation, and termination rights.

Work outside the agreed scope may require a written change request and an adjustment to fees or timelines.

Hydizo is not responsible for delays attributable to missing information, delayed approvals, unavailable customer personnel, third-party dependencies, or other matters outside its reasonable control, subject to the applicable agreement and law. If a Separate Agreement conflicts with these Terms, the Separate Agreement will prevail for the specific engagement to the extent of the conflict.

11. Cybersecurity Services and Authorized Testing

Cybersecurity Services must be performed only within an agreed and authorized scope.

Before conducting penetration testing, vulnerability assessments, security scanning, incident response activities, or other intrusive security work, the Customer must provide the required authorization and identify the systems, domains, infrastructure, accounts, environments, and activities covered by the engagement.

The Customer represents that it owns the relevant systems or has obtained all necessary permissions from their owners.

Unless expressly included in a Separate Agreement, Hydizo is not authorized to access unrelated third-party systems, perform intrusive testing outside the agreed scope, or disrupt production environments.

Customers must disclose relevant technical restrictions, critical systems, operational dependencies, and known risks before an engagement begins.

12. Cloud Infrastructure, Hosting, and Operational Services

Cloud, hosting, server, data center, and infrastructure Services may rely on third-party providers, network operators, hardware suppliers, software vendors, and other infrastructure dependencies.

Customers are responsible for selecting appropriate configurations, access permissions, workloads, and resource levels unless a Separate Agreement expressly assigns these responsibilities to Hydizo.

Backup frequency, recovery objectives, retention, disaster recovery, geographic hosting location, redundancy, monitoring coverage, and incident escalation arrangements must be confirmed through the relevant Service documentation or Separate Agreement.

Infrastructure Services may be subject to planned maintenance, emergency maintenance, upstream outages, capacity restrictions, or circumstances beyond Hydizo's reasonable control.

Any specific uptime commitment, including a stated 99.99% service-level target, is binding only where expressly incorporated into the applicable Service documentation or Separate Agreement, with the relevant measurement method, exclusions, and remedies. Website statements about operational performance, monitoring, resilience, or availability must not be interpreted as creating an unconditional guarantee unless expressly agreed in writing.

13. Artificial Intelligence and Automated Outputs

Some Products and Services may include artificial intelligence, machine learning, automation, recommendation engines, or other automated functionality.

Such features may produce outputs based on user instructions, available information, model behavior, or third-party technology.

Automated outputs may contain errors, omissions, outdated information, inaccuracies, or unsuitable recommendations. Customers must independently review outputs before relying on them for material decisions.

Unless expressly agreed otherwise, AI-enabled functionality is intended to assist users and does not replace appropriate human review, professional judgment, legal advice, medical advice, financial advice, or other specialized expertise.

Customers must not use AI or automated functionality for unlawful discrimination, fraud, unauthorized surveillance, or other prohibited activities. Any use of third-party AI services may also be subject to the relevant provider's terms and privacy practices.

14. User Content and Customer Data

Customers retain ownership of their User Content, subject to third-party rights and the licences necessary to provide the relevant Services.

You grant Hydizo a limited, non-exclusive right to host, store, transmit, reproduce, and process User Content only as reasonably necessary to provide, maintain, secure, support, and improve the relevant Services, fulfil contractual obligations, or comply with applicable law.

You represent that you have the rights, permissions, and lawful basis necessary to submit the content and authorize the relevant processing.

You are responsible for the legality, accuracy, and appropriateness of User Content and for obtaining any required notices, permissions, or consents from individuals whose information you submit.

Hydizo will handle personal information in accordance with its Privacy Policy and applicable law. Customers should maintain appropriate copies of important information and use available export and backup facilities where appropriate. Data access, export, retention, and deletion following subscription expiry or termination will be governed by the applicable Service terms, Separate Agreement, Privacy Policy, and applicable law.

15. Privacy and Data Protection

Hydizo recognizes that business and technology Services may involve personal information, confidential business records, employee information, customer information, and other sensitive operational data.

Our collection, use, disclosure, retention, and protection of personal information are described in the Hydizo Privacy Policy.

Depending on the relevant engagement, Hydizo may process personal information as an independent entity or on behalf of a Customer. The parties' respective obligations must be determined by the applicable law and contractual arrangement.

Customers using the Services to process personal information must comply with applicable data protection obligations, including obligations concerning lawful collection, purpose limitation, notices, consent where required, security, retention, and individuals' rights.

Where appropriate or legally required, the parties will execute a separate data processing agreement and establish relevant security, confidentiality, breach notification, and international data transfer arrangements.

16. Third-Party Platforms and Integrations

Hydizo may integrate with or rely on third-party software, APIs, cloud providers, payment gateways, communication platforms, hosting providers, analytics tools, logistics services, and other external systems.

Third-party services may be governed by their own terms, privacy policies, licensing conditions, and service-level commitments.

Hydizo does not control the independent operation or availability of third-party services and is not responsible for their acts or omissions except to the extent responsibility is imposed by applicable law or expressly accepted in a Separate Agreement.

An integration may change, become restricted, or be discontinued if a third-party provider modifies its platform, access rules, APIs, or commercial arrangements. Customers are responsible for maintaining any third-party accounts, permissions, and licences required for their use of an integration.

17. Intellectual Property Rights

Hydizo and its licensors retain all rights, title, and interest in the Website, Products, Services, software, source code, documentation, architecture, designs, trademarks, logos, brand assets, and other proprietary materials, except for rights expressly granted to a Customer or other party.

Nothing in these Terms transfers ownership of Hydizo's intellectual property to a User or Customer.

Customers may use the relevant Products and deliverables only in accordance with the applicable licence and Separate Agreement.

For custom development, co-development, venture arrangements, or commissioned work, intellectual property ownership, licensing rights, source code delivery, reusable components, third-party dependencies, and commercialization rights must be specified in the relevant agreement.

Unless expressly agreed otherwise in writing, a proposal, demonstration, proof of concept, discussion, or payment for development services does not automatically transfer ownership of all underlying tools, frameworks, pre-existing intellectual property, reusable components, or platform technology. Hydizo's name, logo, branding, and proprietary materials may not be used without authorization, except where permitted by law.

18. Confidential Information

During a commercial, technical, enterprise, or partnership engagement, the parties may exchange confidential information, including business plans, technical designs, customer details, pricing, security information, software, financial information, and product roadmaps.

Each party agrees to use confidential information only for the purpose for which it was disclosed and to take reasonable steps to protect it from unauthorized access, use, or disclosure.

Confidential information does not include information that is publicly available without breach, independently developed without use of the confidential information, lawfully known beforehand, or lawfully obtained from another source without confidentiality restrictions.

Disclosure may be permitted where required by law or a competent authority, subject to applicable notice obligations. Where a separate confidentiality or non-disclosure agreement applies, that agreement will govern the relevant confidentiality obligations to the extent of any conflict.

19. Partner Programme and Commercial Alliances

Hydizo may accept applications from resellers, referral partners, distributors, agencies, consultants, technology providers, integration partners, institutional organizations, and other prospective collaborators.

20. Ventures, Incubation, and Co-Development

Hydizo may evaluate proposals from founders, entrepreneurs, professionals, businesses, and institutions seeking technical collaboration, product development, venture building, incubation, or commercialization support.

Submitting an idea, pitch deck, business plan, prototype, or proposal does not oblige Hydizo to evaluate it, maintain exclusive discussions, provide development resources, invest capital, or enter into a commercial arrangement.

Hydizo does not guarantee investment, funding, market adoption, profitability, product launch, revenue, equity value, or business success.

Any agreement concerning equity, ownership, intellectual property, licensing, revenue sharing, funding, development contributions, governance, commercialization, or exit arrangements must be documented in a separate written agreement.

Each party is responsible for obtaining its own legal, tax, financial, and other professional advice regarding a proposed venture. Unless expressly agreed in writing, participation in discussions or submission of a venture proposal does not establish a partnership, joint venture, fiduciary relationship, or ownership interest in Hydizo or another business.

21. Website Enquiries, Proposals, and Business Communications

The Website may allow users to submit contact requests, request demonstrations, seek quotations, apply for partnerships, submit venture proposals, or request technical consultations.

Submitting an enquiry does not constitute acceptance of an order, confirmation of project availability, or an obligation for Hydizo to provide a Service.

Hydizo may contact you to clarify requirements, discuss potential solutions, provide an estimate, or determine whether a proposed engagement is commercially and technically suitable.

Any binding engagement will arise only through an accepted order, executed agreement, or other legally effective confirmation, as applicable. You must ensure that the information you submit is accurate and that you have the authority to disclose any confidential or personal information included in your submission.

22. Website Content, Insights, and Publications

The Website may contain articles, insights, technical materials, case studies, opinions, architectural explanations, educational content, and other publications.

Such materials are provided for general informational purposes unless expressly identified as a binding contractual deliverable or professional engagement.

Publication of a technical article, security insight, business recommendation, or general explanation does not create a professional advisory relationship or guarantee that the information is complete, current, or suitable for your particular circumstances.

You are responsible for independently evaluating information before acting on it. Reproduction or commercial use of protected website content requires appropriate authorization unless permitted by law.

23. Service Availability and Performance Commitments

Hydizo aims to provide reliable Products and Services but does not guarantee that every website, application, integration, infrastructure component, or service will remain continuously available or error-free.

Service interruptions may result from maintenance, infrastructure failures, third-party outages, security incidents, network disruptions, updates, or other circumstances beyond reasonable control.

Marketing statements concerning uptime, response times, operational coverage, security monitoring, performance, global reach, or service capacity do not create an enforceable service-level commitment unless the relevant commitment is expressly incorporated into the applicable contract or Service documentation.

Where an SLA applies, the SLA will define the covered service, calculation method, measurement period, exclusions, incident classification, remedies, and any applicable service credits.

24. Warranties and Disclaimers

To the maximum extent permitted by applicable law, the Website and Services are provided on an “as available” basis, subject to any express warranties contained in an applicable Separate Agreement.

Except as expressly agreed or required by law, Hydizo does not warrant that the Services will be uninterrupted, completely error-free, compatible with every technical environment, or capable of meeting every specific business requirement.

Hydizo does not guarantee that cybersecurity controls will prevent every attack, that infrastructure will never experience an outage, that automated outputs will always be accurate, or that a Product will generate a particular commercial result.

Customers remain responsible for assessing whether a Service is appropriate for their requirements, maintaining necessary safeguards, and reviewing important operational, financial, regulatory, or business decisions. Nothing in these Terms excludes or limits any warranty, statutory protection, or other right that cannot lawfully be excluded or limited.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Hydizo will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses, including loss of profits, revenue, anticipated savings, business opportunities, goodwill, or data, arising from the use of or inability to use the Website or Services.

To the maximum extent permitted by applicable law, Hydizo's aggregate liability arising out of or relating to these Terms or the relevant Services will not exceed the fees paid or payable by the Customer to Hydizo for the specific Service giving rise to the claim during the twelve (12) months preceding the event giving rise to the claim.

Where the relevant Service is provided without charge, any applicable liability limitation will operate only to the extent permitted by law.

The limitations in this section do not apply to liability that cannot lawfully be excluded or limited, and they remain subject to any different allocation of liability expressly agreed in a Separate Agreement. Nothing in this section excludes liability for fraud, wilful misconduct, or other matters to the extent such exclusion is prohibited by applicable law.

26. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Hydizo, its affiliates, directors, officers, employees, and representatives against third-party claims, liabilities, damages, and reasonable legal expenses arising directly from:

• Your material breach of these Terms.
• Your unlawful use of the Website or Services.
• Your infringement of third-party rights through content or activities for which you are responsible.
• Your unauthorized access to or misuse of systems, data, or intellectual property.
• Your material violation of applicable law in connection with the Services.

This obligation will not apply to the extent a claim results from Hydizo's own breach, negligence, wilful misconduct, or conduct for which liability cannot lawfully be shifted to you. The parties will cooperate reasonably in responding to an indemnified claim, subject to applicable law and any Separate Agreement.

27. Suspension, Termination, and Discontinuation

Hydizo may suspend or terminate access to a Product or Service where reasonably necessary to address a material breach, overdue payment, security threat, fraud, unlawful conduct, legal requirement, or material risk to the Company, its customers, or its infrastructure.

Where practicable and legally permissible, Hydizo will provide notice and an opportunity to remedy a breach before terminating access.

Customers may discontinue use of a Service or cancel a subscription in accordance with the relevant cancellation procedure.

Termination of a Service does not automatically terminate unrelated subscriptions, projects, partner agreements, or other commercial relationships unless the relevant agreement provides otherwise.

Upon termination, access rights will cease as applicable, outstanding payment obligations will remain due, and data retention, export, deletion, and continuing obligations will be governed by the relevant agreement and applicable law. Hydizo may discontinue a Product or Service in accordance with the applicable agreement and law. Where practicable, reasonable notice will be provided for material discontinuations affecting existing Customers.

28. Force Majeure

Neither party will be liable for a delay or failure to perform an obligation to the extent caused by circumstances beyond its reasonable control, including natural disasters, war, civil unrest, government action, widespread network or power failures, epidemics, major infrastructure disruptions, or other comparable events.

The affected party will take reasonable steps to mitigate the impact and resume performance when practicable.

This section does not excuse obligations to pay amounts already due or other obligations that cannot lawfully be excused.

29. Changes to Services and Terms

Hydizo may modify the Website, Products, Services, and these Terms from time to time to reflect technical changes, new offerings, business requirements, security considerations, or legal developments.

Material changes affecting existing contractual commitments will be handled in accordance with the relevant agreement and applicable law.

The latest version of these Terms will be published on the Website with its effective or updated date.

Where legally required, Hydizo will provide notice or obtain renewed consent before implementing changes. Continued use of the affected Services after changes take effect constitutes acceptance only to the extent such acceptance is legally effective.

30. Electronic Communications and Notices

Hydizo may communicate electronically regarding account activity, orders, invoices, security notices, service updates, subscriptions, contractual matters, and other relevant business communications.

You agree to receive such service-related communications through the email address, account interface, or other communication channel you have provided, to the extent permitted by law.

Formal legal notices should be sent to the contact details specified in these Terms or in the relevant Separate Agreement. Marketing communications will be handled in accordance with applicable law and any required preferences or consent mechanisms.

31. International Users and Cross-Border Operations

Hydizo is based in India and may serve Customers, partners, and institutions in other countries.

Users accessing the Services from outside India are responsible for complying with applicable local laws, subject to mandatory legal obligations imposed on Hydizo.

International transactions, cross-border data transfers, export restrictions, sanctions requirements, tax obligations, and other jurisdiction-specific matters may be subject to additional conditions.

Where a local law grants mandatory rights that cannot lawfully be waived, those rights will remain unaffected by these Terms.

32. Governing Law and Jurisdiction

These Terms will be governed by the laws of India, subject to any mandatory laws that apply to the relevant User, Customer, transaction, or jurisdiction.

The parties will first attempt to resolve disputes arising out of or relating to these Terms through good-faith discussions.

If the dispute cannot be resolved informally, it may be brought before the competent courts at Hyderabad, Telangana, India, subject to applicable law and any mandatory jurisdictional protections.

Nothing in this section prevents a party from seeking urgent interim relief from a competent court where legally available.

Where a Separate Agreement contains a valid dispute resolution or arbitration clause, that clause will govern the relevant engagement to the extent applicable. Nothing in these Terms excludes mandatory consumer rights or other legal protections that cannot lawfully be excluded.

33. Independent Relationship

Nothing in these Terms creates an employment relationship, agency, franchise, fiduciary relationship, joint venture, or legal partnership between Hydizo and a User, Customer, or Partner unless expressly established by a separate written agreement.

Each party remains responsible for its own business activities, personnel, statutory obligations, and independent decisions.

The use of the word “partner” in general marketing or website content does not, by itself, establish a legal partnership under applicable law.

34. Assignment

You may not assign or transfer your rights or obligations under these Terms without Hydizo's prior written consent, except where such restriction is prohibited by applicable law.

Hydizo may assign or transfer its rights and obligations in connection with a corporate restructuring, merger, acquisition, or transfer of the relevant business, subject to applicable law and any required contractual procedures.

35. Severability and Waiver

If any provision of these Terms is found to be invalid or unenforceable, it will be modified or limited to the minimum extent necessary where legally permissible, and the remaining provisions will continue in effect.

A failure or delay in exercising a right under these Terms does not constitute a waiver of that right.

Any waiver will be effective only to the extent legally valid.

36. Entire Agreement and Order of Precedence

These Terms, together with the Privacy Policy and any applicable Separate Agreements expressly incorporated into the relevant engagement, govern the applicable relationship between Hydizo and the User or Customer.

Where a Separate Agreement conflicts with these Terms, the Separate Agreement will prevail for the specific engagement to the extent of the conflict, provided that the agreement expressly covers the relevant subject matter.

Product-specific licensing conditions, subscription terms, SLAs, partner agreements, statements of work, and data processing agreements may supplement these Terms.

Nothing in this section excludes mandatory statutory rights or obligations.

37. Contact and Legal Notices

For questions concerning these Terms, legal notices, commercial arrangements, or the Services, please contact Hydizo using the details below:

Hydizo's published office locations may include its Hyderabad offices and international business locations. The registered office address for formal legal notices should be confirmed against the Company's official corporate records.

Please include sufficient information to identify the relevant account, Product, Service, transaction, or engagement so that your enquiry can be directed appropriately.

38. Final Provisions

These Terms establish the general conditions for using Hydizo's Website, Products, Services, and business engagement channels.

The terms applicable to any specific transaction, enterprise project, cybersecurity engagement, partnership, or venture will be determined by these Terms together with the relevant Product documentation and any executed Separate Agreement.